Дома / Проекти /

Developing a model for performance improvement of business processes by an application of benchmarking strategy based upon examples of innovation

The subject of research in this paper is associated with evaluation of the meaning and future perspectives in the design and implementation of the quality system upon the bases of the its role in both Macedonian and Montenegrin companies, hence creating a model for better performance, innovation boost and greater efficiency as well as effectiveness of the companies. The design and implementation of a quality system in companies means drastic change in the behavior of employees, radical changes in the organizational structure, defining rights, obligations and responsibilities of individuals, thus creating a significant driving force for sustainable development and innovation. This research will make an attempt to perceive the current situation in the Macedonian and Montenegrin companies in the field of design, implementation and certification of quality systems. Success in the market can only be achieved if business processes are designed and implemented with optimal utilization of resources, in order their functionality to be the best from the very beginning, without defects and losses of time and in accordance with consumers’ demands. The data obtained from the research is based upon the experiences of a significant number of certified organizational systems in Montenegro and Macedonia. The data analysis as well as the principles and strategies that will result from this research should help provide useful guidance in model development used for improving organizational performance, design of the measures used to achieve sustainable business systems, encouragement of innovation, strengthening the links between companies, scientific research and innovation. Key words: Quality system, internal standardization, certification, model, innovation.

Mitreva, Elizabeta and Gjurevska, Simona and Gjorshevski, Hristijan (2018) Optimization of the Business Processes in a Company for Manufacture of Bread and Bakery Products in Macedonia. Tem Journal, 7 (2). pp. 439-445. ISSN 2217-8309 (Print)

Mitreva, Elizabeta and Gjurevska, Simona (2018) The need for a quality system in a company for bread and bakery production in Macedonia. Quality - Access to Success, 19 (166). pp. 118-124. ISSN 1582-2559

Mitreva, Elizabeta and Filiposki, Oliver and Taskov, Nako and Srebrenkoska, Vineta and Lazarevski, Ilija and Jovanovic-Malinovska, Ruzica (2018) Тhe Need for Analysis of Costs of Quality in Macedonian Companies. Quality - Access to Success, 19 (162). pp. 51-55. ISSN 1582-2559

Mitreva, Elizabeta and Taskov, Nako and Krivokapić, Zdravko and Jovanovic, Jelena (2018) Building Partnership with Suppliers of Macedonian Companies. Quality - Access to Success, 19 (163). pp. 43-46. ISSN 1582-2559

Mitreva, Elizabeta and Filiposki, Oliver and Taskov, Nako and Srebrenkoska, Vineta and Lazarevski, Ilija and Jovanovic-Malinovska, Ruzica (2018) Тhe Need for Analysis of Costs of Quality in Macedonian Companies. Quality - Access to Success, 19 (162). pp. 51-55. ISSN 1582-2559

Mitreva, Elizabeta and Taskov, Nako and Krivokapić, Zdravko and Jovanovic, Jelena (2018) Measuring the (dis) Satisfaction of the Employees in the Macedonian Companies. The International Journal of Educational Leadership and Management (IJELM) , 6 (1). pp. 2-17. ISSN 2014-9018

Mitreva, Elizabeta and Taskov, Nako and Krivokapić, Zdravko and Jovanovic, Jelena (2017) The key to Macedonian competitiveness success. Quality - Access to Success, 18 (161). pp. 59-63. ISSN 1582-2559

Mitreva, Elizabeta and Taskov, Nako and Krivokapić, Zdravko and Jovanovic, Jelena (2017) Managing Employees in Macedonian Companies. Tem Journal, 6 (4). pp. 792-799. ISSN 2217-8309 (Print)

Mitreva, Elizabeta and Taskov, Nako and Srebrenkoska, Vineta and Filiposki, Oliver and Lazarevski, Ilija and Jovanovic-Malinovska, Ruzica (2017) Application of methods and techniques for quality in the Macedonian companies. Quality - Access to Success, 18 (160). pp. 73-78. ISSN 1582-2559

Mitreva, Elizabeta and Filiposki, Oliver and Taskov, Nako and Krivokapić, Zdravko and Jovanovic, Jelena (2017) Motivation: A significant factor for quality assurance in Macedonian companies. International Society for Development and Sustainability (ISDS), 6 (9). pp. 1170-1183. ISSN 2186-8662

Mitreva, Elizabeta and Taskov, Nako and Filiposki, Oliver and Lazarevski, Ilija and Srebrenkoska, Vineta and Gjorshevski, Hristijan (2017) Measuring the Business Results in the Macedonian Companies. TEM Journal, 6 (3). pp. 558-566. ISSN 2217-8309 / 2217-8333 (Online)

Mitreva, Elizabeta and Taskov, Nako and Gjorshevski, Hristijan (2017) High performance management practices and sustainability outcomes within higher education institutions. The European Proceedings of Social & Behavioural Sciences EpSBS, 23. pp. 227-240. ISSN 2357-1330

Mitreva, Elizabeta and Taskov, Nako and Filiposki, Oliver and Lazarevski, Ilija and Gjorshevski, Hristijan (2017) The Success of Projecting and Implementing Quality System in the Macedonian Companies. TEM Journal, 6 (2). pp. 372-379. ISSN 2217-8309

Mitreva, Elizabeta and Stojanovski, Goran and Taskov, Nako and Metodijeski, Dejan and Gjorshevski, Hristijan (2017) The need for local government reform in the Republic of Macedonia. International Journal of Information, Business and Management, 9 (2). pp. 92-97. ISSN 2076-9202

Mitreva, Elizabeta and Taskov, Nako and Srebrenkoska, Vineta and Filiposki, Oliver and Lazarevski, Ilija and Jovanovic-Malinovska, Ruzica (2017) Analysis of the current conditions in the Macedonian companies concerning the quality of products, services and processes. Quality - Access to Success, 18 (156). pp. 65-72. ISSN 1582-2559

Mitreva, Elizabeta and Pancev, Donco and Gjorshevski, Hristijan and Filiposki, Oliver and Metodijeski, Dejan (2017) The implementation of the Quality Costs Methodology in the Public Transport Enterprise in Macedonia. TEM Journal, 6 (1). pp. 153-161. ISSN 2217-8309

Mitreva, Elizabeta and Krivokapić, Zdravko (2017) Analiza postojеćеg stanja makеdonskih kompanija u odnosu na model poslovne izvrsnosti. Kvalitet & Izvrsnost, 3 (4).

Mitreva, Elizabeta and Filiposki, Oliver and Taskov, Nako (2017) The Need for Employee Education and Training in Macedonian Companies. International Journal of Management Excellence , 9 (1). pp. 1033-1039. ISSN 2292-1648

Mitreva, Elizabeta and Filiposki, Oliver and Krivokapić, Zdravko and Jovanovic, Jelena and Taskov, Nako (2017) Leadership – dedication to the Quality Management System and customer focus in Macedonian companies. In: 24th International Scientific Conference on Economic and Social Development – "Managerial Issues in Modern Business", 13-14 Oct 2017, Warsaw, Poland..

Mitreva, Elizabeta and Krivokapić, Zdravko (2017) Case study – Innovation and bussiness excelence. In: The III International Scientific Congress "Innovations 2017", 19-22 June 2017, Varna, Bulgaria.

Mitreva, Elizabeta and Spasova, Sanja and Srebrenkoska, Vineta and Lazarevski, Ilija (2016) Analysis of the situation in the textile industry in Мacedonia through four quality pillars. In: The 10th International Conference "Quality, Management, Environment, Education, Engineering" (ICQME 2016), 28-30 Sept 2016, Petrovac, Montenegro.

Mitreva, Elizabeta and Lazarevski, Ilija and Filiposki, Oliver and Taskov, Nako (2016) Situation analysis of textile industry in Macedonia by criteria for obtaining the European Award for Quality. In: Proceedings of the 10th International Conference "Quality, Management, Environment, Education, Engineering" (ICQME 2016), 28-30 Sept 2016, Petrovac, Montenegro.

Mitreva, Elizabeta and Taskov, Nako and Gjorshevski, Hristijan (2016) Методи и техники за оцена на квалитетот на производите. 2-ри Август, Штип. ISBN 978-608-4662-62-4

Mitreva, Elizabeta and Taskov, Nako and Gjorshevski, Hristijan (2016) Совршенство во менаџмент на квалитетот и перформансите на компаниите. 2-ри Август, Штип. ISBN 978-608-4662-61-7